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dc.contributor.author Ngowi, A.B.
dc.date.accessioned 2009-07-09T13:42:31Z
dc.date.available 2009-07-09T13:42:31Z
dc.date.issued 2000
dc.identifier.citation Ngowi A.B. (2000) Impact of culture on the application of TQM in the construction industry in Botswana, International journal of quality and reliability management, vol. 17, issue 4/5, pp. 442-452 en_US
dc.identifier.issn 0265671X
dc.identifier.uri http://hdl.handle.net/10311/350
dc.description.abstract Total quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with cultural values and assumptions that are consistent with its culture of origin. This study aims to determine the outcome of implementing TQM in a place that does not share its cultural base. A survey of 100 construction firms in Botswana found that, although the values embedded in TQM could be adopted within the organisations into which it is implemented, the cultural context of the greater society resisted some of the values. It was concluded that, for TQM to be successful in a particular cultural setting, it has to take on some of the host cultural values en_US
dc.language.iso en en_US
dc.publisher MCB University Press, http://www.emerald-library.com en_US
dc.subject National culture en_US
dc.subject TQM en_US
dc.subject Competitive advantage en_US
dc.subject Management philosophy en_US
dc.subject Construction industry en_US
dc.subject Botswana en_US
dc.title Impact of culture on the application of TQM in the construction industry in Botswana en_US
dc.type Published Article en_US


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