Show simple item record Temtime, Z.T. 2008-08-04T10:42:44Z 2008-08-04T10:42:44Z 2003
dc.identifier.citation Temtime, Z.T. (2003) The moderating impacts of business planning and firm size on total quality management practices, TQM Magazine, Vol 15, No 1, pp 52-60 en
dc.identifier.issn 0954-478X
dc.description.abstract Total quality management (TQM) research has concentrated on large firms. Little has been done on the TQM practices of small- to medium-sized enterprises (SMEs), particularly in developing countries. This paper investigates the relationship between TQM, planning behaviour and firm size by reviewing existing literature and collection of primary data from 54 SMEs in the Republic of Botswana. The findings indicated that the majority of SMEs understand the importance of both TQM and planning activities for their survival and growth. However, their approach to both is unsystematic, non-formal and short-term orientated. Both firm size and planning behaviour are found to have statistically significant relationships with TQM practices. As firm size increases from small to medium, and as SMEs move from operational to strategic planning, they attach greater degree of importance to TQM practices. However, the planning behaviour of SMEs is more strongly related to TQM practices as a prerequisite to the adoption of formalised TQM practices. Some implications for SMEs are also forwarded. en
dc.language.iso en_US en
dc.publisher Emerald; en
dc.subject Botswana en
dc.subject Total quality management en
dc.subject Small- to medium-sized enterprises en
dc.subject Developing countries en
dc.subject Planning en
dc.subject Size en
dc.subject Quality culture en
dc.title The moderating impacts of business planning and firm size on total quality management practices en
dc.type Article en

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