Show simple item record

dc.contributor.author Temtime, Z.T.
dc.date.accessioned 2008-08-04T10:42:44Z
dc.date.available 2008-08-04T10:42:44Z
dc.date.issued 2003
dc.identifier.citation Temtime, Z.T. (2003) The moderating impacts of business planning and firm size on total quality management practices, TQM Magazine, Vol 15, No 1, pp 52-60 en
dc.identifier.issn 0954-478X
dc.identifier.uri http://hdl.handle.net/10311/193
dc.description.abstract Total quality management (TQM) research has concentrated on large firms. Little has been done on the TQM practices of small- to medium-sized enterprises (SMEs), particularly in developing countries. This paper investigates the relationship between TQM, planning behaviour and firm size by reviewing existing literature and collection of primary data from 54 SMEs in the Republic of Botswana. The findings indicated that the majority of SMEs understand the importance of both TQM and planning activities for their survival and growth. However, their approach to both is unsystematic, non-formal and short-term orientated. Both firm size and planning behaviour are found to have statistically significant relationships with TQM practices. As firm size increases from small to medium, and as SMEs move from operational to strategic planning, they attach greater degree of importance to TQM practices. However, the planning behaviour of SMEs is more strongly related to TQM practices as a prerequisite to the adoption of formalised TQM practices. Some implications for SMEs are also forwarded. en
dc.language.iso en_US en
dc.publisher Emerald; http://www.emeraldinsight.com/0954-478x.htm en
dc.subject Botswana en
dc.subject Total quality management en
dc.subject Small- to medium-sized enterprises en
dc.subject Developing countries en
dc.subject Planning en
dc.subject Size en
dc.subject Quality culture en
dc.title The moderating impacts of business planning and firm size on total quality management practices en
dc.type Article en


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search UBRISA


Advanced Search

Browse

My Account