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dc.contributor.author Ngowi, A.B.
dc.date.accessioned 2008-07-24T11:26:39Z
dc.date.available 2008-07-24T11:26:39Z
dc.date.issued 2000
dc.identifier.citation Ngowi, A.B. (2000) Impact of culture on the application of TQM in the construction industry in Botswana, International Journal of Quality & Reliability Management Vol. 17 No. 4/5, pp. 442-452 en
dc.identifier.issn 0265-671X
dc.identifier.uri http://hdl.handle.net/10311/170
dc.description.abstract Total quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with cultural values and assumptions that are consistent with its culture of origin. This study aims to determine the outcome of implementing TQM in a place that does not share its cultural base. A survey of 100 construction firms in Botswana found that, although the values embedded in TQM could be adopted within the organisations into which it is implemented, the cultural context of the greater society resisted some of the values. It was concluded that, for TQM to be successful in a particular cultural setting, it has to take on some of the host cultural values. en
dc.language.iso en en
dc.publisher MCB University Press; Emerald Publishing Group Ltd; http://www.mcbup.com/research_registers/quality.asp en
dc.subject National cultures en
dc.subject TQM en
dc.subject Competitive advantage en
dc.subject Management philosophy en
dc.subject Construction industry en
dc.subject Botswana en
dc.title Impact of culture on the application of TQM in the construction industry in Botswana en
dc.type Article en


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