A recent model analyzing the role of information and communications technology (ICT) in development
shows promise. The model coheres with theory on contingency, the problem of reductionism,
and distinctions between deeply and shallowly inscribed organizational change arising from ICT.
Conditions of e-readiness at the University of Botswana provide an opportune case study for the
model. On the whole the original model holds up well, although the case study reveals relevant
factors missed by the model: underlying support infrastructure and postimplementation growth in
demand. Accordingly, we define an explicit role for time in the model and add a major new dimension
of financial sustainability. These additions equip the model to better account for realities affecting
ICT’s role in development. Further research needs include case and cross-case studies of the revised
model. C 2007Wiley Periodicals, Inc.