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dc.contributor.author Marobela, M.N.
dc.contributor.author Mawere, S.P.
dc.date.accessioned 2012-11-23T07:03:44Z
dc.date.available 2012-11-23T07:03:44Z
dc.date.issued 2011-07-04
dc.identifier.citation Motsomi, M.N. & Shavirai, P.M. (2011) PMS in the magistrates courts of Botswana: the unintended consequences of public service change, African Journal of Business Management Vol. 5, No. 13 , pp. 5311-5318. en_US
dc.identifier.issn 1993-8233
dc.identifier.uri http://hdl.handle.net/10311/1083
dc.description.abstract This paper explores the implementation of public sector performance reforms in Botswana magistrate courts to improve service delivery. The authors argue that it is imperative for management to consider the possibility of the unintended outcomes in public sector reforms something that is normally ignored when introducing change. Critical realist philosophy has been adopted as a guiding paradigm for this study. The main contention is that the social world exists independently of the researcher. In this study realist philosophy was used together with the case study methodology to give context. In the courts performance management was supposed to help improve service delivery by reducing court congestion, legal costs, and delays. However, the findings suggest that this has not been the case because of gaming and manipulation of performance measures. A principal constraint in writing this paper was the absence of relevant literature in Botswana. Data was sourced from one organisation used as a case study. Problems like the backlogs of cases and delays affect both the fairness and efficiency of the judicial system. Efficiency has to take account of other factors. Developing performance management systems that incorporate measurement and evaluation in the public sector continues to be a key challenge. Both the positive and negative effects of PMS must be embraced. en_US
dc.language.iso en en_US
dc.publisher Academic Journals, http://www.academicjournals.org en_US
dc.subject dysfuntionality en_US
dc.subject manipulation en_US
dc.subject gaming en_US
dc.subject public sector reforms en_US
dc.subject New Public Management (NPM) en_US
dc.title PMS in the magistrates courts of Botswana: the unintended consequences of public service change en_US
dc.type Published Article en_US
dc.link www.academicjournals.org/ajbm/.../Marobela%20and%20Mawere.pd... en_US


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