Browsing by Subject "Total quality management"

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Linking environmental scanning to total quality management through business planning

Temtime, Z.T. (Journal of Management Development; Emerald Group Publishing Ltd; www.emeraldinsight.com/0262-1711.htm, NaN, 2004)

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Abstract:

This paper investigates the relationship between scanning and planning, planning and TQM practices, and scanning and TQM practices by collecting primary data from 54 small and medium-sized enterprises (SMEs) through questionnaire in the Republic of Botswana. Being explanatory in nature, the study used only descriptive statistics to analyze the data and indicate the nature and direction of the relationship. The study found a statistically significant relationship between scanning and planning; and between planning and TQM practices. However, scanning is indirectly related to TQM and has a moderating impact on TQM practices. Important implications of the findings for practitioners, future research and SME support agencies are also provided.

URI:

http://hdl.handle.net/10311/48

Files in this item: 2

license.txt (1.998Kb)

temtime_environmental_scanning.pdf (2.214Mb)

The moderating impacts of business planning and firm size on total quality management practices

Temtime, Z.T. (Emerald; http://www.emeraldinsight.com/0954-478x.htm, NaN, 2003)

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Abstract:

Total quality management (TQM) research has concentrated on large firms. Little has been done on the TQM practices of small- to medium-sized enterprises (SMEs), particularly in developing countries. This paper investigates the relationship between TQM, planning behaviour and firm size by reviewing existing literature and collection of primary data from 54 SMEs in the Republic of Botswana. The findings indicated that the majority of SMEs understand the importance of both TQM and planning activities for their survival and growth. However, their approach to both is unsystematic, non-formal and short-term orientated. Both firm size and planning behaviour are found to have statistically significant relationships with TQM practices. As firm size increases from small to medium, and as SMEs move from operational to strategic planning, they attach greater degree of importance to TQM practices. However, the planning behaviour of SMEs is more strongly related to TQM practices as a prerequisite to the adoption of formalised TQM practices. Some implications for SMEs are also forwarded.

URI:

http://hdl.handle.net/10311/193

Files in this item: 2

license.txt (1.998Kb)

temtime_TQM_2003.pdf (2.598Mb)

Now showing items 1-2 of 2

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