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Impact of culture on the application of TQM in the construction industry in Botswana

Ngowi, A.B. (MCB University Press; Emerald Publishing Group Ltd; http://www.mcbup.com/research_registers/quality.asp, NaN, 2000)

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Abstract:

Total quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with cultural values and assumptions that are consistent with its culture of origin. This study aims to determine the outcome of implementing TQM in a place that does not share its cultural base. A survey of 100 construction firms in Botswana found that, although the values embedded in TQM could be adopted within the organisations into which it is implemented, the cultural context of the greater society resisted some of the values. It was concluded that, for TQM to be successful in a particular cultural setting, it has to take on some of the host cultural values.

URI:

http://hdl.handle.net/10311/170

Files in this item: 2

license.txt (1.998Kb)

ngowi1.pdf (97.37Kb)

Impact of culture on the application of TQM in the construction industry in Botswana

Ngowi, A.B. (MCB University Press, http://www.emerald-library.com, NaN, 2000)

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URI:

http://hdl.handle.net/10311/350

Files in this item: 1

Ngowi_2000_JEIM.pdf (915.4Kb)

Total quality management and the planning behavior of SMEs in developing economies

Temtime, Z.T.; Solomon, G.H. (Emerald; http://www.emeraldinsight.com/0954-478x.htm, NaN, 2002)

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Abstract:

Examines the relationship between TQM perceptions, planning behaviour, and firm size in SMEs in Ethiopia. Primary data were collected from 57 SMEs through a questionnaire. However, as the study is a preliminary investigation, uses only simple descriptive statistics to analyse the sample data. The results are not significantly different from those of previous studies in SMEs. TQM perceptions vary with firm size and planning behaviour. The findings also indicated that excessive emphasis on short-term profitability, lack of resources, business planning and vision, and misperception of TQM practices are among the main obstacles to the adoption of a formal TQM program. Suggests some lessons and implications for future research.

URI:

http://hdl.handle.net/10311/192

Files in this item: 2

license.txt (1.998Kb)

temtime_TQM_2002_formated.pdf (2.044Mb)

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Browsing by Subject "TQM"

Browsing by Subject "TQM"

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